Refund Policy

TakeTree is provided by Shaanxi Xinghong Shaoheng Trading Co., Ltd.. If a Pro purchase has not worked for you, email sgiscorpio@gmail.com to request help or a refund.

Refund requests

Please request a refund within 30 days of the charge. We review requests case by case, including the purchase and usage history, and may decline abusive or fraudulent requests. This policy does not limit any mandatory statutory refund or withdrawal rights you have. Paddle, as Merchant of Record, processes approved payment refunds.

Canceling a subscription

Cancellation stops a future renewal; it is separate from asking for a refund. To cancel, open the Paddle customer portal from the management link in your purchase or subscription email and choose cancellation. A scheduled cancellation retains Pro access until the end of the paid period, when Paddle reports the subscription canceled.

What to send us

Include your account email, the charge date, the Paddle transaction or receipt reference if available, and a short explanation of the issue. Do not send full payment card details. We will use these details to find the payment and reply about next steps.